Cancellation & Refund Policy – Arabcar24
Last Updated: [Insert Date]
At Arabcar24, we understand that plans can change. This Cancellation & Refund Policy explains your options if you need to cancel or modify your car rental booking.
1. Cancellation by the Customer
You can cancel your booking before the scheduled pickup time. The following rules apply:
| Time Before Pickup | Cancellation Fee / Refund |
|---|---|
| More than 48 hours | Full refund (minus any payment gateway fees) |
| 24–48 hours | 50% of booking amount refunded |
| Less than 24 hours | No refund (full amount charged) |
Note: Refunds may take 5–10 business days to process, depending on your payment method.
2. Modification of Booking
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You can modify your booking (date, time, or vehicle type) at least 24 hours before pickup, subject to availability.
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Changes may incur additional fees if the new booking rate is higher.
3. Cancellation by Arabcar24 or Rental Provider
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In rare cases, we or our rental partners may cancel your booking due to unforeseen circumstances (e.g., vehicle unavailability, maintenance issues, or legal restrictions).
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In such cases, you will receive a full refund, or you may choose an alternative vehicle if available.
4. No-Shows
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If you do not show up at the pickup location without prior notice, your booking will be considered a no-show.
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No refunds will be provided for no-shows.
5. Payment & Refund Process
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Refunds are processed to the original payment method.
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Payment gateway fees or bank charges may not be refundable.
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Please allow 5–10 business days for the refund to appear in your account.
6. Contact Us for Cancellations
To cancel or modify your booking, please contact our support team:
[info@arabcar24.com]
